I get excellent service when I order from Pet Bucket, and I just try to plan for extra time to receive. I researched all I could before I ordered from another country and I wondered about whether I would get a cheap knockoff. I read all the explanations on the website and was still considering whether to order when I was at my vet, and the flea collar I use for $40 from Pet Bucket was being quoted to another patient there for $80. So I ordered and I have never considered even shopping around any more. Pet Bucket is my supplier now.